Learn more about important COVID and Customer Service Call Center updates

Updates and Coronavirus Response


Updated September 5, 2020

Costco is firmly committed to helping protect the health and safety of our members and employees, and to serving our communities. We are closely monitoring the changing situation, and complying with Public Health guidance.

CEO Statement Regarding Face Coverings for Members

Hours of Operation

  • U.S. Costco warehouses: For specific hours, find a Costco warehouse near you.

  • Puerto Rico warehouses will allow no more than one person to enter the warehouse with each membership card, in accordance with local government mandates.
    • Puerto Rico Warehouse Hours
      • Monday through Friday, 9 a.m. to 8:30 p.m.
      • Saturday, 8 a.m. to 8 p.m.
      • Sunday, 10 a.m. to 6 p.m.
      • Senior Shopping Hours are 8 a.m. to 9 a.m., Monday through Friday.
    • Carolina, PR Gas Station
      • Monday through Friday, 6:30 a.m. to 9 p.m.
      • Saturday, 6:30 a.m. to 8:30 p.m.
      • Sunday, 8 a.m. to 7 p.m.

Special Operating Hours for Members Ages 60 or Older

Costco warehouses are currently open for Special Operating Hours from 9 to 10 a.m., Monday through Friday. Due to the increase in COVID-19 cases, Costco will maintain current Special Operating Hours until further notice.

These Operating Hours are for those ages 60 and older, and for those with disabilities or who are immunocompromised. Only members who meet this criteria will be able to shop during these hours. Guests will not be admitted. Find a Costco warehouse near you.

Exceptions:

  • Los Angeles, CA: Senior Shopping Hours are from 9 to 10 a.m., daily. Locations include: Los Feliz, Van Nuys, Woodland Hills, Pacoima, and Northridge.
  • Culver City, CA: Senior Shopping Hours are from 8 to 9 a.m., Monday through Friday.
  • Iwilei (Honolulu), HI: Senior Shopping Hours are from 8 to 9 a.m., Monday through Friday.
  • Massachusetts: Senior Shopping Hours are 8:30 - 9:30 a.m., daily.
  • Teterboro, NJ: Senior Shopping Hours are 8 to 9 a.m., Monday through Friday.
  • Brooklyn, NY: Senior Shopping Hours are 8 to 9 a.m., Monday through Friday.
  • Staten Island, NY: Senior Shopping Hours are 8 to 9 a.m., Monday through Friday.
  • Westbury, NY: Senior Shopping Hours are 7 to 9 a.m., Monday through Friday.
  • Oregon: Senior Shopping Hours are 8:30 to 9:30 a.m., Monday through Friday.
  • The following Bay Area locations' Senior Shopping Hours are 8 to 9 a.m., Monday through Friday:
    • El Camino, Folsom, Great Oaks, Modesto, Richmond, San Leandro, San Francisco, South San Francisco
  • The following Bay Area locations' Senior Shopping Hours are 8:30 to 9:30 a.m., Monday through Friday:
    • Almaden, Cal Expo, Livermore, South Sacramento
  • The following Bay Area locations’ Senior Shopping Hours are 9 to 10 a.m., Monday through Friday:
    • Fremont, Sunnyvale

Priority Access for Healthcare Workers and First Responders

Costco is temporarily allowing priority access to our warehouses during all open hours for Costco members who are healthcare workers and first responders such as police officers, EMTs and firefighters. Healthcare workers (which includes pharmacists and all hospital employees with a hospital ID) and first responders who present a Costco membership card and official identification of their role, will be allowed to move to the front of any line to enter the warehouse. Only members who meet this criteria will be allowed priority access.

Exceptions:

  • Massachusetts: The Massachusetts Boards of Health have instructed all Massachusetts locations that healthcare workers and first responders are not allowed to enter during Senior Shopping Hours. We apologize for the inconvenience.

Face Covering Requirements

To protect our members and employees, all Costco members and guests must wear a face covering that covers their mouth and nose at all times while at Costco. This requirement does not apply to children under the age of 2 or to individuals who are unable to wear a face covering due to a medical condition.
In Connecticut: Anyone who is unable to wear a face covering because of a medical condition must provide written documentation by a medical provider or the State of Connecticut as required by Executive Order 7NNN.
In Illinois and other locations where masks are required by local ordinances, all members and guests must wear a mask or face covering upon entry.
In South St. Louis and Manchester, Missouri masks or face coverings are required by local ordinances. All members and guests must wear a mask or face covering upon entry.

The use of a face covering should not be seen as a substitute for social distancing. Please continue to observe rules regarding appropriate distancing while on Costco premises. For members who are unable to wear a mask or face covering, Costco has delivery options available on Costco.com. Thank you for your understanding and cooperation.

Product Limitations

Costco has implemented limits on certain items to help ensure more members are able to purchase merchandise they want and need. Our buyers and suppliers are working hard to provide essential, high demand merchandise as well as everyday favorites.

Reusable Shopping Bags

Unless prohibited by local mandates, Costco is allowing members to use their own reusable shopping bags as long as they pack the bags themselves.

Temporary Department Changes

To help limit personal contact and create more space for social distancing, Costco has reduced service in some departments. At some locations, there will be limited or no service at the Hearing Aid department, Costco Optical, the floral department and the jewelry department. Limitations vary by location. Costco members may continue to shop for some of these items at Costco.com.

Regulations in some states, territories or cities have limited purchases to only essential items. Items deemed non-essential may be purchased at Costco.com. Adhering to these regulations requires that Costco not sell normally available items or categories at its locations. This could affect warehouses located in:

  • Michigan
  • Puerto Rico
  • Texas

Costco Travel Information

Costco members seeking information or updates may visit CostcoTravel.com.

Costco Food Courts

A limited menu is available at Costco Food Courts. Orders are only available for takeout & seating is not available. Please ask Costco Food Court employees for available condiments.

Social Distancing

Costco is following CDC recommendations to minimize risk to our members and our employees. We respectfully ask our members to use social distancing guidelines while shopping in our warehouses by allowing at least 6 feet of space between each person.